Managed IT

Proactive maintenance and 24/7 monitoring of your IT infrastructure. We detect problems before they arise and ensure maximum availability with guaranteed response times.

15+

Years

Managed IT Experience

200+

Customer Locations

500+

Managed Endpoints

Actively managed devices

24/7

Monitoring

What Is Managed IT?

Instead of reacting to IT problems, we prevent them. We continuously monitor your systems, keep software and security patches up to date, and take action before your employees even notice. This ensures your IT stays up and running while you focus on your business.

Predictable Costs

Predictable monthly costs instead of unpredictable expenses for emergency repairs and downtime

Expert Knowledge

Access to a team of specialists without having to build your own IT department

Scalability

IT services that grow with your business – flexible and tailored to your needs

Free IT Assessment

Receive a professional analysis of your current IT infrastructure for free and without obligation

Request Assessment Now

Our Services in Detail

Comprehensive IT support for all areas of your infrastructure from hardware to security

Infrastructure & End Points

Comprehensive management and monitoring of your entire IT infrastructure

Server Monitoring and Maintenance

Proactive monitoring of all server systems

End Point Management

Centralized management of desktops, laptops, and mobile devices

Network & Firewall

Management of switches, routers, and firewalls

Patch and Update Management

Automated updates and security patches

Data Security & Backup

Comprehensive data protection and recovery strategies

Backup as a Service

Regular, automated data backup

Microsoft 365 Backup

Protect your Microsoft 365 data independently of Microsoft

Email Archiving

Audit-compliant, legally compliant email archiving

Data Recovery Through Partners

Access to certified data recovery specialists in an emergency

Monitoring & Reaction

Intelligent monitoring with proactive notification

24/7 System Monitoring

Continuous monitoring of all critical systems

Automatic Alerting

Immediate alert in case of anomalies

Incident Response

Rapid response to security incidents

Log Management

Central log management and analysis

Support for Your Employees

Multi-level support for all IT needs

Help Desk (1st to 3rd Level)

Your first point of contact through to expert level

Remote and On-Site Support

Quick assistance via remote access or on-site

VIP Support

Prioritized support for executives

Asset Management

Complete inventory of your IT hardware

Your Benefits

Three things our managed IT customers particularly appreciate.

A Team That Knows You

Instead of dealing with different support representatives, you'll be working with a well-coordinated team that knows and understands your infrastructure and specific needs.

Transparent Billing

Whether it's a flat rate per workstation or performance-based billing, you'll know in advance what you're getting and how much it will cost.

Clear SLAs

Transparent Service Level Agreements with measurable goals and reporting

Here's How to Switch to Pauly-IT

From the initial consultation to day-to-day operations: well-organized and with no surprises.

Initial Consultation

Let's get to know each other: What is your IT infrastructure like? What's working well, and what isn't? And what are your goals? This is a no-obligation, free consultation.

1 Appointment

Audit & Offer

We analyze your existing infrastructure and develop a tailored service plan with a transparent pricing structure.

1-2 Week

Onboarding

Migration of your systems, setup of our monitoring, and documentation. All done in the background, with no downtime for you.

2-4 Weeks

Ongoing Support

We take responsibility by establishing clear escalation procedures, conducting regular reviews, and continuously optimizing our processes.

Ongoing